New Features:

• GSX Integration:
  • GSX Purchase Invoices:
    • A new version of GSX purchase invoices is available.
    • Invoicing > GSX Purchase Invoices now lists every billable part on a GSX repair as soon as the repair has it, at the price GSX quoted, before Apple’s invoice arrives.
    • Incoming invoices are matched to those parts, and each part’s status shows whether Apple has billed it, for example “Not received” or “Mismatch”.
    • Each order shows its Expected Cost, Cost, Revenue and Profit / Loss, with a summary of the month’s totals at the top.
    • Documentation: https://kb.fixably.com/en_US/gsx-invoicing-reimbursements/checking-gsx-purchase-invoices
  • Part Incentive Program Calculator:
    • Parts can now be marked as eligible for Apple’s Part Incentive Program, with their incentive percentage.
    • The new “Part incentive program calculator” in GSX Purchase invoices lists every eligible iPhone and iPad part invoiced through GSX, shows the expected credit, and shows whether Apple’s credit memo was received.
    • For a missing credit, the calculator opens a prefilled GSX escalation, and the list can be exported in Apple’s escalation format, so Apple’s Excel validation tools are no longer needed.
    • The calculator is off by default.
    • We will be enabling it for Fixably Enterprise customers in the coming days. News regarding other plans will follow.
    • Documentation: https://kb.fixably.com/en_US/gsx-invoicing-reimbursements/using-the-part-incentive-program-calculator
  • Repair Notes and Backorders:
    • Apple’s repair notes in the GSX repair panel are now easier to read. They show the newest first, with the date each note arrived, one language at a time, and the full message one click away.
    • When Apple offers a substitute part for a backordered repair, the Apple Alerts section on the order now shows “Part Substitution Available” with the proposed part.
    • The order’s handler is notified when Apple offers a substitute part.
  • Escalations:
    • New “Create escalation” button on GSX > Escalations opens the same escalation form as an order’s GSX page.
    • Linking an order is optional. Link one to give Apple the repair context and attach its files, or leave it empty for a general question such as an account or billing issue.
    • The order field only offers orders from locations the user can access. Only users with the GSX escalation create permission see the button.
• Fixably API:
  • Vendors:
    • New /api/v3/vendors endpoint to list, read, create, update and delete vendors.
    • Vendors created through it appear under Users > Vendors, and regular customers never appear in the vendor list.
    • The list accepts the same paging and search parameters as /api/v3/customers.
    • API documentation:
      • https://openapi.fixably.com/#tag/Vendors
• Order Lines:
  • New setting “Show a pop-up before confirming parts” in System Settings > Stocks, directly under “Enable order line statuses”.
  • When it’s on, confirming a part first shows the status each order line will get, whether stock will be reserved, and whether the part is sent to the Samsung service order.
  • Nothing changes until the user confirms. The pop-up also works when confirming several lines at once.
• Shelf Placement:
  • Storage, shelf area and slot can now be chosen by hand from the order view. A suggested placement is preselected and can be changed.
  • A placement can be changed or removed afterwards, and slots that are already taken are not offered.
  • New shelf.place macro step places the order on a shelf at any point in a workflow. It targets a chosen storage or shelf area, or falls back to automatic placement when none is set.

Updates to Existing Features:

• Booking App:
  • Appointment slots with few places left now show how many spots remain, for example, “1 spot left”.
• Camera App:
  • Videos recorded with the phone held sideways are now saved in landscape, on both iPhone and Android phones.
  • The gallery now has Select all and Deselect all in its header.
  • Annotations placed on a photo can now be selected and changed until the edit is saved.
  • Every photo, video and scan now gets a readable file name by default, for example photo_20261015T154012_01.jpg.
  • Settings now has a back button at the top left, the same as the gallery. The “Close” button at the bottom is removed, so “Sign out” is the only button there.
  • On iPad, the top-left controls now stay clear of the iPadOS window controls when the app is shown in a window.
  • Cropped or turned photos now keep their original camera details, such as the date taken and the device model.
  • Uploads now show a dialog that counts the files as they reach the order and has a Cancel button. Cancelled files stay in the gallery.
• Custom Fields:
  • Single values of an Options custom field can now be disabled. They no longer appear in the dropdown, and orders that already hold the value keep showing it.
• Customer Portal:
  • The extras a customer can add to a cost estimate in the portal are now headed Recommended Products and Services, in the customer’s language.
• Employee Accounts:
  • The employee change log now opens from a “View change log” link below the edit panel, instead of sitting inside the form. Only admins see the link.
• Fixably API:
  • The API documentation now lists the searchable q fields for each endpoint.
  • The v3 product API can now read and write the remaining product card fields, including Public name, EAN exchange and EAN warranty, Must return to vendor and the dangerous goods details.
  • The v3 product API can now read, add, change and remove a product’s vendor parts, using the same “Edit vendor parts for product” permission as the product card.
  • Admins can now be emailed when a webhook fails to deliver an event or an API client request returns an error.
  • Webhook log times now show in the tenant’s timezone, the same as the OAuth2 client logs.
  • API documentation:
    • https://openapi.fixably.com/#tag/Products
• GSX Integration:
  • Escalations:
    • Escalations raised directly in GSX now appear in the GSX Escalations list within an hour, alongside the ones created from Fixably.
    • An escalation is linked to its order when its GSX repair is on a Fixably order. Escalations with no matching order still appear, with their serial number.
  • User Settings:
    • The permanent sold-to warning is removed from User Settings > Integrations > GSX. A warning now appears only when you save an Apple ID that another GSX account already uses.
• Manifests:
  • A user can now clear a pending manifest scan left by another user, for example, one who has left the company, so that the manifest line can be scanned again.
• Orders:
  • The order view now lists every internal transit the order was sent in. Clicking one opens the transit with all its packages and orders.
  • The order list strategy parameter now accepts several repair strategies separated by commas, and excludes one when it’s prefixed with !, for example, strategy=WUMS, MINS or strategy=!SVNR.
  • Running a macro step, saving a note or changing an order status is now faster, because Fixably no longer waits to notify colleagues who have the same order open.
• Products:
  • “Export all products” now exports the whole catalogue with no 5,000-row limit, runs in the background, and includes every field the product import accepts.
  • The product import now runs in the background and shows a preview of what will be added, updated or left unchanged before anything is saved.
• Report Builder:
  • Task ID and Task option value are now available as fields in Report Builder.
• Roles and Permissions:
  • “Locked to default location and store” and “Can view orders from other locations and stores” are now two separate role settings. A user can be locked in place and still open orders from every location and store.
  • The “Edit device” permission now controls setting and changing the device on an order. Roles that have it today see no change.
  • Without “Edit reference”, the Customer reference is now read-only in the Order reference macro step too.
• Stocks:
  • The In stock, Available, Reserved, Incoming, In transit, Cost and Location columns in the Stock Quantities view can now be sorted.
  • Vendor return reasons are now picked from a list set up in System Settings > Stocks, instead of typed by hand. Existing returns keep their typed reason.
• Translations:
  • Column descriptions on the Import products form can now be translated and appear in the user’s selected language.

Bug Fixes:

• Alarms:
  • Fixed an issue where an alarm set to trigger “On take assignment” triggered every time the order was opened, and a recurring alarm was removed once confirmed.
• Appointments:
  • Fixed an issue where the Appointment time list could repeat times and book an appointment on the wrong day.
  • Fixed an issue where appointment dates in emails, SMS and WhatsApp messages ignored the tenant’s date format.
  • Fixed an issue where an appointment booked in the booking app or the Appointment Manager was cancelled as “Draft expired” a day later.
  • Fixed an issue where an appointment created from the order page was cancelled as “Draft expired” a day later.
  • Fixed an issue where rescheduling an appointment left no entry on the order timeline. Every reschedule now shows the old and new time.
• Booking App:
  • Fixed an issue where “Use automatic position” kept a location’s hand-set map position in the booking app.
  • Fixed an issue where the booking app showed a generic error when Apple rejected the serial number field. The customer now sees the correction prompt with their other details kept.
  • Fixed an issue where the booking app labelled in-person services as “without appointment” in nine languages.
• Camera App:
  • Fixed an issue where photos taken during an upload were deleted without being uploaded.
  • Fixed an issue where the camera could be opened twice, which could drain the battery and stop the camera opening until the app restarted.
  • Fixed an issue where the video picture got wider when a recording started on Android.
  • Fixed an issue where a video trimmed on Android played sideways.
  • Fixed an issue where an expired session could make an upload fail instead of asking the technician to sign in again.
  • Fixed an issue where the sign-in page hid the typed tenant name on narrow screens.
  • Fixed an issue where the person icon on the sign-in screen sat far from the sign-in field on iPad.
• Cost Estimates:
  • Fixed an issue where the “Create cost estimate” macro step failed on tenants without the Cost estimate feature.
  • Fixed an issue where a cost estimate could be sent with no option for the customer to approve.
• Customer Portal:
  • Fixed an issue where customers could not sign in to some portals because the sign-in page kept saying it had expired.
  • Fixed an issue where the portal sign-in could be submitted from another website.
  • Fixed an issue where the portal kept the same session ID after sign-in.
  • Fixed an issue where a portal customer could change their account email without re-entering their password or confirming the new address.
  • Fixed an issue where order tracking sent confirmation codes without any limit.
  • Fixed an issue where opening a link could create a portal order without the customer asking for one.
  • Fixed an issue where Bambora invoice payments were recorded without checking the amount Bambora charged or Bambora’s certificate.
  • Fixed an issue where submitting a retail order deleted the customer’s saved device password.
  • Fixed an issue where appointment booking showed time zones behind UTC incorrectly, for example “UTC --5:00”.
  • Fixed an issue where appointments booked from the portal could be treated as GSX appointments for brands the tenant does not use GSX for.
  • Fixed an issue where a repeated Bambora payment confirmation could record the same payment more than once.
  • Fixed an issue where a Stripe payment could charge an outdated amount, or be recorded twice.
  • Fixed an issue where amounts in the portal could use another tenant’s money format.
  • Fixed an issue where dates in the portal showed in English for several languages, including German, Spanish, Dutch and Polish.
  • Fixed an issue where the language switcher’s links for regional languages, such as fr_CH and en_NZ, led to a missing page.
  • Fixed an issue where the portal offered a brand whose models were all hidden from the portal.
  • Fixed an issue where the tracking code page had no captcha.
• Emails:
  • Fixed an issue where the email form failed to open from a note that quoted a Yahoo Mail message.
• Fixably API:
  • Fixed an issue where the Fixably API accepted browser requests from any website.
  • Fixed an issue where a failed API request sent its webhooks 10 to 15 minutes later, including for changes that were rolled back.
  • Fixed an issue where the webhook documentation did not explain the changes map format or list the order line status values.
  • API documentation:
    • https://openapi.fixably.com/#tag/Webhooks
• General:
  • Fixed an issue where the work timer reset to 00:00:00 after a page load, and repair code profile and repair program forms could save the wrong entries.
  • Fixed an issue where a saved change showed an error when a follow-up step failed, and the step could stop running.
• German e-invoicing:
  • Fixed an issue where a tenant with webhooks could lose Samsung status updates and leave German e-invoices out of date.
  • Fixed an issue where no German e-invoice was created for a credit invoice.
  • Fixed an issue where a negative invoice with no original invoice failed German e-invoice generation.
• GSPN Integration:
  • Fixed an issue where the IGSPN account forms showed an empty ASC name and cleared the stored password on save.
• GSX Appointment Scheduler:
  • Fixed an issue where changing an Apple appointment order’s service location broke updates to its GSX reservation.
• GSX Integration:
  • Consumer Law Claim (CLC) Form:
    • Fixed an issue where the signature area on the CLC form reached too high and overlapped the text.
  • Devices and Repairs:
    • Fixed an issue where GSX repair pages showed an error page when the technician had no usable GSX account. They now explain how to fix it.
    • Fixed an issue where the GSX repair sync failed when a part reached Apple before the repair had a purchase order.
    • Fixed an issue where an error syncing one GSX repair stopped the rest of the tenant’s scheduled sync run.
  • Parts and Returns:
    • Fixed an issue where printing a GSX return label opened a blank page when GSX sent no label.
    • Fixed an issue where printing GSX return labels for a repair with several parts showed an error.
    • Fixed an issue where Refresh on Mail-in Return Parts failed with “Date range must be 15 days or less”.
    • Fixed an issue where “Report the DOA to GSX now” sent nothing to GSX when the part already had a return status, and showed no message.
    • Fixed an issue where the leading “S” was not removed from Apple part serial numbers received in Incoming Goods.
• Invoicing:
  • Fixed an issue where printing a large processed consolidated invoice failed with an error.
• Macros:
  • Fixed an issue where the products.add macro step removed order lines when the same product was on the order more than once.
  • Fixed an issue where a macro closed when a mandatory workflow photo was missing. It now stays open, and Try again continues once the photo is added.
  • Fixed an issue where the Lookup button in a macro’s device step kept spinning when the lookup failed.
  • Fixed an issue where the Samsung device step in a macro kept spinning when the device lookup failed.
• Orders:
  • Fixed an issue where batch edit hid the orders that succeeded when some orders failed.
  • Fixed an issue where “Change status” in batch edit showed only status types, instead of the statuses themselves, after a queue was chosen in “Change queue”.
• Order Lines:
  • Fixed an issue where adding a product to a large order, or refunding one of its lines, failed with an error.
• Printouts:
  • Fixed an issue where Diagnosis, Resolution and Details notes did not show on repair stickers.
  • Fixed an issue where the diagnosis, resolution and detail note variables gave different results on repair stickers, emails and automation steps.
  • Fixed an issue where cost estimate printouts ignored the printout Basic settings.
  • Fixed an issue where printouts treated order line names and codes, payment term names, damage type names, footers and sticker templates as formatting instead of printing them as written.
• HTML Printouts:
  • Fixed an issue where HTML printouts left out order custom fields, tasks and card payment details.
  • Fixed an issue where HTML printouts still showed the received date on invoices, receipts and dispatch notes when it was set to be hidden.
  • Fixed an issue where HTML printouts still showed the estimated purchase date when it was set to be hidden.
  • Fixed an issue where HTML printouts without prices printed each order line’s code and name twice.
  • Fixed an issue where HTML printouts printed an order line’s barcode as plain text.
  • Fixed an issue where HTML dispatch notes left out the product code and product custom fields.
  • Fixed an issue where HTML printouts failed when the printout title barcode type was not the default.
  • Fixed an issue where HTML printouts treated order line names, footer details, device custom fields and serial numbers as formatting instead of printing them as written.
• Roles and Permissions:
  • Fixed an issue where a user without the price permission could change Apple pricing option prices through imports and the API.
• Security:
  • Fixed an issue where two-factor authentication was skipped for a staff user without a username who signed in with their email address.
  • Fixed an issue where opening a link on another website could duplicate an order.
  • Fixed an issue where the Slack Webhook URL setting accepted addresses other than Slack webhooks.
• Shipments:
  • Fixed an issue where a vendor part return shipment had no email address when the vendor’s email was saved on the Billing tab.
• Stock:
  • Fixed an issue where a very long vendor part return window on the product card made receiving that product fail.
  • Fixed an issue where a serialized part could not be transferred when the product’s overall Available was negative.
  • Fixed an issue where a full inventory stock update could not take a serial from another stock when it was that stock’s last unit.
• WhatsApp Integration:
  • Fixed an issue where WhatsApp messages older than 30 days could not be marked as read.
  • Fixed an issue where a failed WhatsApp delivery still showed as sent. Failed messages now show the failure icon.
  • Fixed an issue where the WhatsApp 24-hour reply window opened and closed hours off for tenants outside UTC.