Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Cole Docherty
cole.docherty@fixably.com
51
Article
Last Month
-86.27%
V4.47.0 - Release Notes
Published November 20th, 2024 by Cole Docherty
New Feature: Roles & Permissions: Fixably’s new Roles & Permissions module is now publicly available. This feature is a complete overhaul of Fixably’s access control capabilities. The new feature includes almost 400 available parameters that Administrators can use to customize their users' access to their Fixably tenant. Documentation is av
V4.46.0 - Release Notes
Published November 13th, 2024 by Cole Docherty
Upcoming New Feature: Roles & Permissions: The public launch of Roles & Permissions has been postponed to November 21, 2024, to allow our team more time to migrate Fixably Enterprise Customers from their UAT to Production environments. Updates to Existing Features: Outgoing Manifests: Updated Printout Layout with better formatting for Tas
Blackbelt 360 Integration
Published October 16th, 2024 by Cole Docherty
Blackbelt 360 BlackBelt 360 is a versatile software solution designed to handle the functional analysis and certified data erasure of mobile devices. It offers businesses the ability to test, analyze, and wipe multiple mobile devices simultaneously, with the capacity to handle over 20 devices at once depending on system configurations. The platform
V4.39.0 - Release Notes
Published September 25th, 2024 by Cole Docherty
New Features: GSX API Version 6 Public Release All production tenants have been updated to GSX API V6 Added support for new Service Non-Repair subtypes. CDM | Customer Declined - Cost CDP | Customer Declined - Part Unavailable CDT | Customer Declined - Time CSL | Country of Service Limitation FSL | Forward to Service Location ROT | Resolved - Other
Using Outgoing Manifests in Fixably
Published November 7th, 2024 by Cole Docherty
Using Manifests From the Navigation Sidebar, click Manifests and then Outgoing . You'll see a list of Manifests that that can have Orders assigned to them. Click on any of the Pending Manifests to expand the details. Creating a Manifest From Outgoing Manifests, click the New Manifest button. Fill out the Manifest creation form. Manifest Number:
V4.45.0 - Release Notes
Published November 13th, 2024 by Cole Docherty
Upcoming New Features: Roles & Permissions Fixably's new Roles & Permissions feature is a complete overhaul to our access control capabilities. The new feature includes almost 400 available parameters that Admin's can use to customize their user's access to their Fixably tenant. Public documentation will be available in Week 46 Scheduled R
How do I configure Fixably to use the Blackbelt360 Integration?
Published October 16th, 2024 by Cole Docherty
BlackBelt Configuration: 1- Go to the BlackBelt dashboard and use the credentials given by BlackBelt support to log in. BlackBelt DataWipe Licensing Server Open screenshot-stage_blackbeltdefence_com-2024_10_16-12_46_57.png 2- Next you need to create a user for admin access. This step can be done by BlackBelt support as well. Open screenshot-sta
Using Blackbelt360 in Fixably
Published October 16th, 2024 by Cole Docherty
Viewing Blackbelt Data in Orders Run a Blackbelt360 test following your normal testing process. Add the Device (Serial/IMEI) to an Order in Fixably #1 On the device card, you will see a button that allows you to access the information Fixably gathered from Blackbelt360 Summary: summary of the data we got from BlackBelt PC Wipe Info: reports for
V4.44.0 - Release Notes
Published October 31st, 2024 by Cole Docherty
New Features: Updated OpenAPI documentation for `invoices` endpoints https://openapi.fixably.com/redoc.html#tag/Invoices/operation/list_invoices https://openapi.fixably.com/redoc.html#tag/Invoices/operation/get_invoice Updates to Existing Features: Batch Edit: Added support for Repair Stickers to the Batch Edit printing options Bug Fixes: GSX In
V4.43.0 - Release Notes
Published October 23rd, 2024 by Cole Docherty
New Features: Fixably API Updated OpenAPI documentation for `/files` endpoints https://openapi.fixably.com/redoc.html#tag/Files New Order Lines status option You can now GET the Order Line status via API https://docs.fixably.com/#get-order-line Marco step to Charge Orders A new Macro step has been added that allows a User to Charge an Order from wit
V4.42.0 - Release Notes
Published October 17th, 2024 by Cole Docherty
New Features: Manifests in Customer Portal Manifests are now visible in the Customer Portal Customers will be able to Create a new Manifest in the Portal in an upcoming update. Cost Estimates API Cost Estimates are now visible using the Fixably API https://openapi.fixably.com/redoc.html#tag/Cost-Estimates Updates to Existing Features: Service Cont
Roles & Permissions Definitions
Published November 11th, 2024 by Cole Docherty
Alarms Permission Description Extra Comments View alarms User is allowed to access User Name Menu > Alarms Create alarms User is allowed to create a new Alarm View Alarms Required Delete alarms User is allowed to delete an Alarm View Alarms Required Edit alarms User can make changes to an Alarm View Alarms Required Customers Permission Descri
Using Roles & Permissions in Fixably
Published November 11th, 2024 by Cole Docherty
Availability Roles & Permissions is available for the following Fixably Plan levels: Enterprise Premium Performance (Legacy Plan) If you are a Fixably Starter or Basic customer and want to use this feature, please reach out to customer.success@fixably.com for information. Public Release Date: November 14, 2024 Enabling Roles & Permissio
V4.40.0 - Release Notes
Published October 3rd, 2024 by Cole Docherty
New Features: Fixably API Updated OpenAPI documentation for Shipments: https://openapi.fixably.com/#/Shipments Webooks Added a new Webhook option that can trigger when a Product is created or Updated Manifests Added a new API endpoint to LIST and GET Receiving Manifests Endpoint to create a Manifest will be released in the coming weeks. Updates t
V4.41.0 - Release Notes
Published October 9th, 2024 by Cole Docherty
New Features: Email Notifications for Order Status Time Limits Added a new notification open to Order Status time limits. Admins can define emails that will receive a notification when an Order reaches a Red or Yellow time limit in a specific Order Status. If you have multiple emails, separate them with a comma. Users are notified at the end of the
Load More