Fixably Knowledge Base

Using Manifests in the Customer Portal

Published April 29th, 2025 by Cole Docherty

More Information on Incoming Manifests The Incoming Manifest and Manifests in the Customer Portal are available for Fixably Depot customers. See Documentation here: https://fixably.helpjuice.com/en_US/manifests Creating an Incoming Manifest in the Customer Portal Log in to the customer portal and click the Create Manifest button. Select the Servi

V4.40.0 - Release Notes

Published October 3rd, 2024 by Cole Docherty

New Features: Fixably API Updated OpenAPI documentation for Shipments: https://openapi.fixably.com/#/Shipments Webooks Added a new Webhook option that can trigger when a Product is created or Updated Manifests Added a new API endpoint to LIST and GET Receiving Manifests Endpoint to create a Manifest will be released in the coming weeks. Updates t

V4.61.0 - Release Notes

Published March 5th, 2025 by Cole Docherty

New Features: Public Facing Order Statuses in the Customer Portal: In System Settings > Order Statuses, a new option has been added to define the Public name of an Order Status. When a customer views details about their Order in the Customer Portal, the Public name is used to display the Order status This is useful if your tenant uses Order statu

V4.41.0 - Release Notes

Published October 9th, 2024 by Cole Docherty

New Features: Email Notifications for Order Status Time Limits Added a new notification open to Order Status time limits. Admins can define emails that will receive a notification when an Order reaches a Red or Yellow time limit in a specific Order Status. If you have multiple emails, separate them with a comma. Users are notified at the end of the

Handling a Part Request when all items are in Stock

Published April 30th, 2025 by Cole Docherty

Handling a Part Request when all items are in Stock Under the All Parts Available tab, select the Part Request you wish to action and click the Assign button. The request will automatically be assigned to you (under the Owner column). It will also open to display the parts that are needed. Once you have physically collected the parts, select them i

V4.50.0 - Release Notes

Published December 12th, 2024 by Cole Docherty

Important Update: Changes to Language Translations: This update includes some important updates to how language translations work in Fixably, aimed at enhancing the accuracy and consistency of our translations. Key Changes: Effective December 12, 2024: You will only see translations for areas in Fixably where we do not currently have an existing tra

How can I create an Outgoing Manifest for an End User or Third Party?

Published January 28th, 2025 by Cole Docherty

Before getting started: Before you start creating your Outgoing Manifest, make sure that your Orders have a Child Customer setup and added. See this article for more information: How can I add a Child Customer from the Order View? From an existing Order, navigate to the Customer Card. Click on the gear menu and From an existing Order, navigate to t

V4.67.0 - Release Notes

Published April 16th, 2025 by Cole Docherty

New Features: Cost Estimate Macro Step: Added a new macro step option to create a quick Cost Estimate PDF and email it to the customer. If you would like to have this setup in your tenant, please reach out to support@fixably.com Cost Estimate with Options: In tenants using a Payment Integration with Cost Estimates, an alternative workflow has been c

Incoming Part Allocation - Detailed Description

Published May 5th, 2025 by Cole Docherty

Note: This is an upcoming feature for Samsung GSPN Integration tenants using Fixably Part Requests. Stay tuned to our change log for the public launch of this feature. What is the Incoming Part Allocation module? The Part Allocation feature aims to streamline the process of assigning incoming parts to pending repair orders. Many repair companies

Handling a Part Request when only some items are in Stock

Published May 1st, 2025 by Cole Docherty

Occasionally, you may receive a Part Request where not all items are available. Under the Partially Available tab, select the Part Request you wish to action and click the Assign button. If you would like to allocate some of the parts to this Order, select them and then click the Mark Allocated button. Once the parts have been allocated, the Part S

Submitting a Part Request

Published April 30th, 2025 by Cole Docherty

Submitting a Part Request from the Order View From an Open Order, add a Part. Make sure to select the appropriate Stock. A new Order Line will be created in Draft status. Repeat this process for any additional parts. When you are ready to submit your Part Request, select the Parts and click Confirm Parts. The Order Line status will update: If the

Part Requests Home Page

Published April 30th, 2025 by Cole Docherty

Accessing Part Requests From the Navigation Sidebar, select Stocks and then Part Requests. Page Overview Part Requests has 3 lists: All Parts Available - part requests where all requested order lines have parts available in stock. Partially Available - part requests where at least one requested order line has parts available, but others are missin

Handling Part Return Requests

Published May 1st, 2025 by Cole Docherty

DOA Parts Find the Part you need to mark as DOA. Click on the Part Number and click Set as DOA. A dialogue message will appear. Click the Confirm DOA button. If you are using GSPN, a dialogue box about the credit request will appear. A confirmation message will appear confirming the line was marked DOA. The Order Line status will be updated to Re

V4.63.0 - Release Notes

Published March 19th, 2025 by Cole Docherty

New Features: GSPN Integration Symptom Code Shortcuts: Added a new page to IGSPN System Settings where admins can define commonly used Symptom Code Combinations. Once configured, these are visible as a drop-down menu in the SO Create macro step and when using the Manual SO creation forms. This is a solid efficiency gain for GSPN Integration users.

Responding to Manifest Cost Estimates in the Customer Portal

Published April 29th, 2025 by Cole Docherty

More Information on Incoming Manifests The Incoming Manifest and Manifests in the Customer Portal are available for Fixably Depot customers. See Documentation here: https://fixably.helpjuice.com/en_US/manifests Responding to Manifest Cost Estimates Log in to the customer portal and click the Manifests tab. Click on the desired Manifest #. The P

V4.46.0 - Release Notes

Published November 13th, 2024 by Cole Docherty

Upcoming New Feature: Roles & Permissions: The public launch of Roles & Permissions has been postponed to November 21, 2024, to allow our team more time to migrate Fixably Enterprise Customers from their UAT to Production environments. Updates to Existing Features: Outgoing Manifests: Updated Printout Layout with better formatting for Tas

How do I configure Fixably to use the Blackbelt360 Integration?

Published October 16th, 2024 by Cole Docherty

BlackBelt Configuration: 1- Go to the BlackBelt dashboard and use the credentials given by BlackBelt support to log in. BlackBelt DataWipe Licensing Server Open screenshot-stage_blackbeltdefence_com-2024_10_16-12_46_57.png 2- Next you need to create a user for admin access. This step can be done by BlackBelt support as well. Open screenshot-sta

V4.68.0 - Release Notes

Published April 24th, 2025 by Cole Docherty

New Features: IGSPN Integration: Symptom Codes are now visible in the Order View removing some inputs fro a User to see these values. If you are working with an SO created by Samsung, any Symptom Codes they set are now visible in the Order Notes. The symptom codes have also been added below the SO Number on the right-hand side of the Order View. Ad

V4.43.0 - Release Notes

Published October 23rd, 2024 by Cole Docherty

New Features: Fixably API Updated OpenAPI documentation for `/files` endpoints https://openapi.fixably.com/redoc.html#tag/Files New Order Lines status option You can now GET the Order Line status via API https://docs.fixably.com/#get-order-line Marco step to Charge Orders A new Macro step has been added that allows a User to Charge an Order from wit

V4.66.0 - Release Notes

Published April 10th, 2025 by Cole Docherty

Updates to Existing Features: Updated Dutch language translations in the following sections: Billing Methods Common Errors Events Invoices Match Product to Order Lines Order PDF Documents Physical inspection Service Contracts System Settings Users Bug Fixes: Fixed an issue where Users could not print shipping labels. Fixed an issue where Order Line

V4.56.0 - Release Notes

Published January 29th, 2025 by Cole Docherty

New Features: Order Line Statuses Fixably’s usage of Order Line Statuses has been expanded. The feature will be familiar to users of Fixably’s IGSPN integration. It has been expanded to all Fixably users, including those using GSX. Two new setting options have been added to System Settings > Stocks Enable order line statuses When a Product is ad

V4.58.0 - Release Notes

Published February 12th, 2025 by Cole Docherty

Updates to Existing Features: Macros: contact.add macro step has been updated to include the Company and the State / Province fields. Please reach out to support@fixably.com if your macros need updating. Added a configuration option to the GSPN.repair.create macro step so a default Service Type and Subtype can be specified Please reach out to suppor

V4.62.0 - Release Notes

Published March 12th, 2025 by Cole Docherty

Updates to Existing Features: Manifests: Added the Issue Description to the fields available when Importing a Manifest Bug Fixes: Fixably API: Fixed an error when fetching processed Orders in a Manifest Xero Integration: Fixed an issue where Consolidated Invoices were not exported to Xero. Roles & Permissions: Fixed an issue that could result i

V4.70.0 - Release Notes

Published May 8th, 2025 by Cole Docherty

New Features: Order Events: When Device Information is updated on an Order, Order Events are now added to the Timeline Update: The device information order event has been removed from this release. An updated release date will be available shortly. Bug Fixes: Session Timeout: Fixed an issue that could result in a session timeout message when a Us

V4.53.0 - Release Notes

Published January 9th, 2025 by Cole Docherty

New Features: Changes to Language Translations: In follow up to our changes to the translation process from December 12, 2024, additional updates have been made: When translations are enabled in a tenant, admins will only see fields that do not have an active translation. Items with a previously existing translation will not be visible and requests

Using Blackbelt360 in Fixably

Published October 16th, 2024 by Cole Docherty

Viewing Blackbelt Data in Orders Run a Blackbelt360 test following your normal testing process. Add the Device (Serial/IMEI) to an Order in Fixably #1 On the device card, you will see a button that allows you to access the information Fixably gathered from Blackbelt360 Summary: summary of the data we got from BlackBelt PC Wipe Info: reports for

Part Requests Detailed Overview

Published April 30th, 2025 by Cole Docherty

Feature Overview Part Requests is designed for Fixably Depot customers with separate Inventory Control and Repair teams. The feature creates a managed workflow for Technicians to request the parts they need for a Repair. Once a request is submitted, the Parts team has a new dashboard and module to manage and prioritize the requests. How does the w

V4.69.0 - Release Notes

Published April 29th, 2025 by Cole Docherty

New Features: Cost Estimate with Options: Added a new configuration option to System Settings > Cost Estimates Admins can now decide that a Deposit (rather than an Invoice) is created when the customer responds to a cost estimate. This setting supports a few specific use cases: Some businesses only want 1 financial document to go to their account

V4.65.0 - Release Notes

Published April 3rd, 2025 by Cole Docherty

New Features: Repeat Repair Threshold Repeat Service can happen to any Repair Provider. If a device comes back after being serviced, it’s important to be able to prioritize these jobs accordingly. A new option has been added to System Settings > General, where Admins can define the number of days between Orders to be considered as a Repeat Repai

V4.54.0 - Release Notes

Published January 14th, 2025 by Cole Docherty

New Features: IGSPN Integration: Added compliance for Samsung’s recent customer data retention policies For all Samsung Warranty Repairs, Fixably will now anonymize the following data 100 days after the SO is closed: Customer Name Address Phone Number Email Device Serial Number is Masked Updates to Existing Features: Updates to Bring to Order / Fa

V4.51.0 - Release Notes

Published January 9th, 2025 by Cole Docherty

New Features: Fixably API: Manifest Tasks are now visible via the Fixably API. https://openapi.fixably.com/#tag/Manifests/operation/ListManifestTasks https://openapi.fixably.com/#tag/Manifests/operation/GetManifestTask https://openapi.fixably.com/#tag/Manifests/operation/UpdateManifestTask Additional functionality to create and set new Manifest Task

V4.39.0 - Release Notes

Published September 25th, 2024 by Cole Docherty

New Features: GSX API Version 6 Public Release All production tenants have been updated to GSX API V6 Added support for new Service Non-Repair subtypes. CDM | Customer Declined - Cost CDP | Customer Declined - Part Unavailable CDT | Customer Declined - Time CSL | Country of Service Limitation FSL | Forward to Service Location ROT | Resolved - Other

V4.64.0 - Release Notes

Published March 28th, 2025 by Cole Docherty

New Features: Incoming Manifests: Tasks can now be set on a Manifest item level. Previously, Task values were inherited in all Orders created by a Manifest. Stock Types: Added a new feature to Stocks where the Type of stock can now be defined: Regular Stocks - existing functionality DOA Stocks - new functionality Consignment Stocks - existing funct

V4.48.0 - Release Notes

Published November 20th, 2024 by Cole Docherty

Updates to Existing Features: Fixably API: GET / Devices endpoint has been updated to include IMEI1 and IMEI2 values. https://openapi.fixably.com/redoc.html#tag/Devices You can now search for a Device by the IMEI values https://openapi.fixably.com/redoc.html#section/Introduction/Searching Dispatching Order Lines now triggers the Stock_Quantity webho

V4.45.0 - Release Notes

Published November 13th, 2024 by Cole Docherty

Upcoming New Features: Roles & Permissions Fixably's new Roles & Permissions feature is a complete overhaul to our access control capabilities. The new feature includes almost 400 available parameters that Admin's can use to customize their user's access to their Fixably tenant. Public documentation will be available in Week 46 Scheduled R

V4.60.0 - Release Notes

Published February 27th, 2025 by Cole Docherty

New Features: Tasks: Admins are now able to mark a Task as a Favourite When in the Order View, Favourite Tasks are highlighted and filtered to the top of the Task list. IGSPN Integration: Added the SO Warranty Status to Part Ordering module Updates to Existing Features: GSX Integration: Acknowledge notes from GSX are now synchronized to Fixably a

Using Roles & Permissions in Fixably

Published November 11th, 2024 by Cole Docherty

Availability Roles & Permissions is available for the following Fixably Plan levels: Enterprise Premium Performance (Legacy Plan) If you are a Fixably Starter or Basic customer and want to use this feature, please reach out to customer.success@fixably.com for information. Public Release Date: November 14, 2024 Enabling Roles & Permissio

V4.52.0 - Release Notes

Published January 9th, 2025 by Cole Docherty

New Features: Added a new invoice macro for consolidated invoices Previously in the fall, we added support where a Customer can have multiple consolidated invoices open at one time. This macro step allows the User to select which open Consolidated invoices should be used. Please reach out to Fixably support if you need to have this set up. Stocks: S

Roles & Permissions Definitions

Published November 11th, 2024 by Cole Docherty

Alarms Permission Description Extra Comments View alarms User is allowed to access User Name Menu > Alarms Create alarms User is allowed to create a new Alarm View Alarms Required Delete alarms User is allowed to delete an Alarm View Alarms Required Edit alarms User can make changes to an Alarm View Alarms Required Customers Permission Descri

V4.44.0 - Release Notes

Published October 31st, 2024 by Cole Docherty

New Features: Updated OpenAPI documentation for `invoices` endpoints https://openapi.fixably.com/redoc.html#tag/Invoices/operation/list_invoices https://openapi.fixably.com/redoc.html#tag/Invoices/operation/get_invoice Updates to Existing Features: Batch Edit: Added support for Repair Stickers to the Batch Edit printing options Bug Fixes: GSX In

V4.49.0 - Release Notes

Published December 3rd, 2024 by Cole Docherty

New Features: IGSPN Integration: A new shortcut option has been added to the IGSPN Repair Update form Users can now quickly update the IRIS codes for an SO without running the check-out macros. IGSPN Check Out Macro: A new configuration option is now available for the IGSPN Check Out Macro step Unused fields in the macro can now be hidden This also

Blackbelt 360 Integration

Published October 16th, 2024 by Cole Docherty

Blackbelt 360 BlackBelt 360 is a versatile software solution designed to handle the functional analysis and certified data erasure of mobile devices. It offers businesses the ability to test, analyze, and wipe multiple mobile devices simultaneously, with the capacity to handle over 20 devices at once depending on system configurations. The platform

How can I add a Child Customer from the Order View?

Published January 28th, 2025 by Cole Docherty

From an existing Order, navigate to the Customer Card. Click on the gear menu and then select Add Child Customer. If the customer has previously existing child customers, they can be added to the order by picking them from the list. If needed, you can also create a new customer profile. This profile will automatically be added as a child of the

V4.47.0 - Release Notes

Published November 20th, 2024 by Cole Docherty

New Feature: Roles & Permissions: Fixably’s new Roles & Permissions module is now publicly available. This feature is a complete overhaul of Fixably’s access control capabilities. The new feature includes almost 400 available parameters that Administrators can use to customize their users' access to their Fixably tenant. Documentation is av

V4.57.0 - Release Notes

Published February 5th, 2025 by Cole Docherty

New Features: Internal Transits: Users can now create an Internal Transit to their Default Service locations. This is useful for Fixably users working in stores without an on-site service facility that ships to a consistent central location. This change will allow some tenants to simplify their configuration for non-servicing locations. This typical

V4.59.0 - Release Notes

Published February 20th, 2025 by Cole Docherty

Updates to Existing Features: Outgoing Manifests: Users can now search in Processed Outgoing Manifests by the Customer's first and last name. IGSPN Integration: Added a new configuration option for Depot users where data can be saved in the SO Create Macro step without sending it to GSPN. This improves the workflow for tenants where IQC may fill in

V4.55.0 - Release Notes

Published January 22nd, 2025 by Cole Docherty

New Features: Adding Device Brands in Fixably UI New Brands can now be created directly in the Fixably UI This change applies to tenants using the Device Models feature. Previously, Fixably support needed to add brands directly in the database before Admins could create new Models associated with that brand. Admins can now manage Device models and

V4.42.0 - Release Notes

Published October 17th, 2024 by Cole Docherty

New Features: Manifests in Customer Portal Manifests are now visible in the Customer Portal Customers will be able to Create a new Manifest in the Portal in an upcoming update. Cost Estimates API Cost Estimates are now visible using the Fixably API https://openapi.fixably.com/redoc.html#tag/Cost-Estimates Updates to Existing Features: Service Cont

Using Outgoing Manifests in Fixably

Published November 7th, 2024 by Cole Docherty

Using Manifests From the Navigation Sidebar, click Manifests and then Outgoing . You'll see a list of Manifests that that can have Orders assigned to them. Click on any of the Pending Manifests to expand the details. Creating a Manifest From Outgoing Manifests, click the New Manifest button. Fill out the Manifest creation form. Manifest Number: