Fixably Knowledge Base

Blackbelt 360 Integration

Published October 16th, 2024 by Cole Docherty

Blackbelt 360 BlackBelt 360 is a versatile software solution designed to handle the functional analysis and certified data erasure of mobile devices. It offers businesses the ability to test, analyze, and wipe multiple mobile devices simultaneously, with the capacity to handle over 20 devices at once depending on system configurations. The platform

V4.54.0 - Release Notes

Published January 14th, 2025 by Cole Docherty

New Features: IGSPN Integration: Added compliance for Samsung’s recent customer data retention policies For all Samsung Warranty Repairs, Fixably will now anonymize the following data 100 days after the SO is closed: Customer Name Address Phone Number Email Device Serial Number is Masked Updates to Existing Features: Updates to Bring to Order / Fa

V4.55.0 - Release Notes

Published January 22nd, 2025 by Cole Docherty

New Features: Adding Device Brands in Fixably UI New Brands can now be created directly in the Fixably UI This change applies to tenants using the Device Models feature. Previously, Fixably support needed to add brands directly in the database before Admins could create new Models associated with that brand. Admins can now manage Device models and

V4.52.0 - Release Notes

Published January 9th, 2025 by Cole Docherty

New Features: Added a new invoice macro for consolidated invoices Previously in the fall, we added support where a Customer can have multiple consolidated invoices open at one time. This macro step allows the User to select which open Consolidated invoices should be used. Please reach out to Fixably support if you need to have this set up. Stocks: S

How can I configure a Price List?

Published July 29th, 2025 by Cole Docherty

Price List Availability Price Lists are available for customers on Fixably Enterprise agreements. To have the feature enabled in your tenant, please reach out to support@fixably.com. For tenants on Premium, Basic or Legacy agreements, please reach out to customer.success@fixably.com for more details. Creating a Price List From the Navigation Side

How can I create an Outgoing Manifest for an End User or Third Party?

Published January 28th, 2025 by Cole Docherty

Before getting started: Before you start creating your Outgoing Manifest, make sure that your Orders have a Child Customer setup and added. See this article for more information: How can I add a Child Customer from the Order View? From an existing Order, navigate to the Customer Card. Click on the gear menu and From an existing Order, navigate to t

Using Blackbelt360 in Fixably

Published October 16th, 2024 by Cole Docherty

Viewing Blackbelt Data in Orders Run a Blackbelt360 test following your normal testing process. Add the Device (Serial/IMEI) to an Order in Fixably #1 On the device card, you will see a button that allows you to access the information Fixably gathered from Blackbelt360 Summary: summary of the data we got from BlackBelt PC Wipe Info: reports for

V4.40.0 - Release Notes

Published October 3rd, 2024 by Cole Docherty

New Features: Fixably API Updated OpenAPI documentation for Shipments: https://openapi.fixably.com/#/Shipments Webooks Added a new Webhook option that can trigger when a Product is created or Updated Manifests Added a new API endpoint to LIST and GET Receiving Manifests Endpoint to create a Manifest will be released in the coming weeks. Updates t

Responding to Manifest Cost Estimates in the Customer Portal

Published April 29th, 2025 by Cole Docherty

More Information on Incoming Manifests The Incoming Manifest and Manifests in the Customer Portal are available for Fixably Depot customers. See Documentation here: https://fixably.helpjuice.com/en_US/manifests Responding to Manifest Cost Estimates Log in to the customer portal and click the Manifests tab. Click on the desired Manifest #. The P

Using Manifests in the Customer Portal

Published April 29th, 2025 by Cole Docherty

More Information on Incoming Manifests The Incoming Manifest and Manifests in the Customer Portal are available for Fixably Depot customers. See Documentation here: https://fixably.helpjuice.com/en_US/manifests Creating an Incoming Manifest in the Customer Portal Log in to the customer portal and click the Create Manifest button. Select the Servi

How can Price Lists add more control to your Orders?

Published July 29th, 2025 by Cole Docherty

Adding Price Lists to An Order When a new Order is created and the customer has a default price list set, it will be automatically linked to the Order. Otherwise, click Price List to select the correct Price List for the customer. When a Price List is active on an Order, two new fields are visible: Price List Shows the name of the Price List curre

Handling Part Return Requests

Published May 1st, 2025 by Cole Docherty

DOA Parts Find the Part you need to mark as DOA. Click on the Part Number and click Set as DOA. A dialogue message will appear. Click the Confirm DOA button. If you are using GSPN, a dialogue box about the credit request will appear. A confirmation message will appear confirming the line was marked DOA. The Order Line status will be updated to Re

V4.89.0 - Release Notes

Published September 18th, 2025 by Cole Docherty

Updates to Existing Features: Customer Required Tasks: Added a new option to the customer cards to specify which Tasks are required for that customer. If this option is selected for a Task, it needs to have a value before the Order can be closed, regardless of what queue it is in. GSPN Integration: When Samsung substitutes a part, Fixably will now

V4.87.0 - Release Notes

Published September 4th, 2025 by Cole Docherty

New Features: GSX Integration: Added support for new Carry-in Return to Customer repair strategy. In the Create Carry-in Repair form, there is a new option under the details tab named “Return repaired unit to customer”. Updated Printout Font Available: Added a new option to System Settings > Printouts > General > Default Font Noto Sans Kr

V4.71.0 - Release Notes

Published May 15th, 2025 by Cole Docherty

New Features: Macros: Added a new macro step that displays the current Order’s QR code. This is useful for tenants who use Fixably Paperless’s picture-taking capability The QR code to connect to the picture-taking functionality can now be placed within a macro, creating a more streamlined workflow. If you are interested in having this added, please

V4.56.0 - Release Notes

Published January 29th, 2025 by Cole Docherty

New Features: Order Line Statuses Fixably’s usage of Order Line Statuses has been expanded. The feature will be familiar to users of Fixably’s IGSPN integration. It has been expanded to all Fixably users, including those using GSX. Two new setting options have been added to System Settings > Stocks Enable order line statuses When a Product is ad

V4.43.0 - Release Notes

Published October 23rd, 2024 by Cole Docherty

New Features: Fixably API Updated OpenAPI documentation for `/files` endpoints https://openapi.fixably.com/redoc.html#tag/Files New Order Lines status option You can now GET the Order Line status via API https://docs.fixably.com/#get-order-line Marco step to Charge Orders A new Macro step has been added that allows a User to Charge an Order from wit

Roles & Permissions Definitions

Published November 11th, 2024 by Cole Docherty

Alarms Permission Description Extra Comments View alarms User is allowed to access User Name Menu > Alarms Create alarms User is allowed to create a new Alarm View Alarms Required Delete alarms User is allowed to delete an Alarm View Alarms Required Edit alarms User can make changes to an Alarm View Alarms Required Customers Permission Descri

V4.77.0 - Release Notes

Published June 26th, 2025 by Cole Docherty

New Features: Product Labels: Product labels can now be printed from additional modules. Purchase Orders Incoming Goods Received Goods Macros: The Invoice.create macro step now supports creating Portal Checkout invoices. System Localization: Added a new localization option for Pakistan (PK). Updates to Existing Features: Order Lists: If a device ha

V4.75.0 - Release Notes

Published June 12th, 2025 by Cole Docherty

New Features: Date / Time Tasks: A new type of Task has been added that supports Date and Time. When configured, Users will see a date/time picker when they interact with the task. To have your macros updated or configured, please reach out to support@fixably.com Customer cards now support additional email addresses: In the customer card, there is

V4.65.0 - Release Notes

Published April 3rd, 2025 by Cole Docherty

New Features: Repeat Repair Threshold Repeat Service can happen to any Repair Provider. If a device comes back after being serviced, it’s important to be able to prioritize these jobs accordingly. A new option has been added to System Settings > General, where Admins can define the number of days between Orders to be considered as a Repeat Repai

V4.76.0 - Release Notes

Published June 19th, 2025 by Cole Docherty

Updates to Existing Features: Polish Translation: Updated missing translations in the customer portal. Customer Portal: Changed the active user session duration to 8 hours. Customers will be logged out of the customer portal automatically GSPN Integration: The TO Number value from the Shipment Details file can now be used in GSPN Incoming Goods.

V4.86.0 - Release Notes

Published August 28th, 2025 by Cole Docherty

Updates to Existing Features: GSX Integration: As per Apple’s request, we have updated the repair/create API calls to include the component/issue type (customer or technician). Order Line Price Type / VMI logic When Add On Pricing is selected, the VMI field will now be preset to VMI Yellow. Fixably API: Added new fields to GET api/v3/stocks/{id} res

How does Credit Hold work?

Published July 3rd, 2025 by Cole Docherty

Overview Credit Hold is a financial control mechanism used to temporarily stop a customer from receiving new service due to outstanding payments or exceeding their credit limit. This helps businesses manage credit risk and ensure timely payment before continuing further transactions. Credit Limit Settings To set up a credit limit amount for a cust

V4.83.0 - Release Notes

Published August 7th, 2025 by Cole Docherty

New Features: Fixably API: Admin users can now manage OAuth2 clients and tokens directly from the Fixably UI. This is a very useful update if you have customers directly communicating with your tenant via API (sending orders, for example). New pages have been added to System Settings > API OAuth2 Clients User Tokens Previously, OAuth2 tokens were

How do I configure the Xero Accounting Integration?

Published October 21st, 2025 by Cole Docherty

Before Getting Started There are a few things to consider before starting to set up the Xero Integration: Only a single accounting system can be in use at a time. If you are using our QuickBooks Online integration, it will need to be disabled to use Xero. Tenant locale, location, and store settings need to be set to the same region. Tax rates are

How can I add a Child Customer from the Order View?

Published January 28th, 2025 by Cole Docherty

From an existing Order, navigate to the Customer Card. Click on the gear menu and then select Add Child Customer. If the customer has previously existing child customers, they can be added to the order by picking them from the list. If needed, you can also create a new customer profile. This profile will automatically be added as a child of the

How do I configure Fixably to use the Blackbelt360 Integration?

Published October 16th, 2024 by Cole Docherty

BlackBelt Configuration: 1- Go to the BlackBelt dashboard and use the credentials given by BlackBelt support to log in. BlackBelt DataWipe Licensing Server Open screenshot-stage_blackbeltdefence_com-2024_10_16-12_46_57.png 2- Next you need to create a user for admin access. This step can be done by BlackBelt support as well. Open screenshot-sta

How do I enable and use the Prezelewy24 (P24) payment integration?

Published July 30th, 2025 by Cole Docherty

Integration Availability P24 is available for customers in Poland on Fixably Enterprise agreements. To have the feature enabled in your tenant, please reach out to support@fixably.com. For tenants on Premium, Basic, or Legacy agreements, please contact customer.success@fixably.com for more details. Prerequisites To enable the P24 integration,

V4.58.0 - Release Notes

Published February 12th, 2025 by Cole Docherty

Updates to Existing Features: Macros: contact.add macro step has been updated to include the Company and the State / Province fields. Please reach out to support@fixably.com if your macros need updating. Added a configuration option to the GSPN.repair.create macro step so a default Service Type and Subtype can be specified Please reach out to suppor

V4.70.0 - Release Notes

Published May 8th, 2025 by Cole Docherty

New Features: Order Events: When Device Information is updated on an Order, Order Events are now added to the Timeline Update: The device information order event has been removed from this release. An updated release date will be available shortly. Bug Fixes: Session Timeout: Fixed an issue that could result in a session timeout message when a Us

V4.82.0 - Release Notes

Published July 31st, 2025 by Cole Docherty

New Features: Price Lists: Price Lists is a significant enhancement to the customer-specific pricing capabilities within Fixably. See more information here: https://kb.fixably.com/en_US/price-lists Deposit Macro Step: A new macro step to take Deposits has been added This is a useful step if you take Deposits during your check-in workflows If you wou

V4.41.0 - Release Notes

Published October 9th, 2024 by Cole Docherty

New Features: Email Notifications for Order Status Time Limits Added a new notification open to Order Status time limits. Admins can define emails that will receive a notification when an Order reaches a Red or Yellow time limit in a specific Order Status. If you have multiple emails, separate them with a comma. Users are notified at the end of the

Incoming Part Allocation - Detailed Description

Published May 5th, 2025 by Cole Docherty

Note: This is an upcoming feature for Samsung GSPN Integration tenants using Fixably Part Requests. Stay tuned to our change log for the public launch of this feature. What is the Incoming Part Allocation module? The Part Allocation feature aims to streamline the process of assigning incoming parts to pending repair orders. Many repair companies

V4.64.0 - Release Notes

Published March 28th, 2025 by Cole Docherty

New Features: Incoming Manifests: Tasks can now be set on a Manifest item level. Previously, Task values were inherited in all Orders created by a Manifest. Stock Types: Added a new feature to Stocks where the Type of stock can now be defined: Regular Stocks - existing functionality DOA Stocks - new functionality Consignment Stocks - existing funct

V4.88.0 - Release Notes

Published September 18th, 2025 by Cole Docherty

New Features: Variables: Added a new variable for the Parent Customer on an order: {fk_parent_id} This variable can be used in Snippets, emails and repair stickers. Updates to Existing Features: Fixably API: New Stocks Endpoints: Add and Remove Products from Stock https://openapi.fixably.com/#tag/Stocks/operation/AddNewProductToStock https://opena

V4.90.0 - Release Notes

Published October 16th, 2025 by Cole Docherty

Updates to Existing Features: Fixably API: Added webhook filtering by customer/order ownership When creating or updating a webhook, the admin can set a specific OAuth Client for the Webhook. Webhook events are only sent for orders matching the configured conditions. For example, if you set a Client X owned by Customer Y for a Webhook which emits ord

V4.60.0 - Release Notes

Published February 27th, 2025 by Cole Docherty

New Features: Tasks: Admins are now able to mark a Task as a Favourite When in the Order View, Favourite Tasks are highlighted and filtered to the top of the Task list. IGSPN Integration: Added the SO Warranty Status to Part Ordering module Updates to Existing Features: GSX Integration: Acknowledge notes from GSX are now synchronized to Fixably a

V4.48.0 - Release Notes

Published November 20th, 2024 by Cole Docherty

Updates to Existing Features: Fixably API: GET / Devices endpoint has been updated to include IMEI1 and IMEI2 values. https://openapi.fixably.com/redoc.html#tag/Devices You can now search for a Device by the IMEI values https://openapi.fixably.com/redoc.html#section/Introduction/Searching Dispatching Order Lines now triggers the Stock_Quantity webho

V4.47.0 - Release Notes

Published November 20th, 2024 by Cole Docherty

New Feature: Roles & Permissions: Fixably’s new Roles & Permissions module is now publicly available. This feature is a complete overhaul of Fixably’s access control capabilities. The new feature includes almost 400 available parameters that Administrators can use to customize their users' access to their Fixably tenant. Documentation is av

V4.68.0 - Release Notes

Published April 24th, 2025 by Cole Docherty

New Features: IGSPN Integration: Symptom Codes are now visible in the Order View removing some inputs fro a User to see these values. If you are working with an SO created by Samsung, any Symptom Codes they set are now visible in the Order Notes. The symptom codes have also been added below the SO Number on the right-hand side of the Order View. Ad

V4.67.0 - Release Notes

Published April 16th, 2025 by Cole Docherty

New Features: Cost Estimate Macro Step: Added a new macro step option to create a quick Cost Estimate PDF and email it to the customer. If you would like to have this setup in your tenant, please reach out to support@fixably.com Cost Estimate with Options: In tenants using a Payment Integration with Cost Estimates, an alternative workflow has been c

V4.57.0 - Release Notes

Published February 5th, 2025 by Cole Docherty

New Features: Internal Transits: Users can now create an Internal Transit to their Default Service locations. This is useful for Fixably users working in stores without an on-site service facility that ships to a consistent central location. This change will allow some tenants to simplify their configuration for non-servicing locations. This typical

V4.53.0 - Release Notes

Published January 9th, 2025 by Cole Docherty

New Features: Changes to Language Translations: In follow up to our changes to the translation process from December 12, 2024, additional updates have been made: When translations are enabled in a tenant, admins will only see fields that do not have an active translation. Items with a previously existing translation will not be visible and requests

V4.62.0 - Release Notes

Published March 12th, 2025 by Cole Docherty

Updates to Existing Features: Manifests: Added the Issue Description to the fields available when Importing a Manifest Bug Fixes: Fixably API: Fixed an error when fetching processed Orders in a Manifest Xero Integration: Fixed an issue where Consolidated Invoices were not exported to Xero. Roles & Permissions: Fixed an issue that could result i

V4.63.0 - Release Notes

Published March 19th, 2025 by Cole Docherty

New Features: GSPN Integration Symptom Code Shortcuts: Added a new page to IGSPN System Settings where admins can define commonly used Symptom Code Combinations. Once configured, these are visible as a drop-down menu in the SO Create macro step and when using the Manual SO creation forms. This is a solid efficiency gain for GSPN Integration users.

V4.66.0 - Release Notes

Published April 10th, 2025 by Cole Docherty

Updates to Existing Features: Updated Dutch language translations in the following sections: Billing Methods Common Errors Events Invoices Match Product to Order Lines Order PDF Documents Physical inspection Service Contracts System Settings Users Bug Fixes: Fixed an issue where Users could not print shipping labels. Fixed an issue where Order Line

V4.73.0 - Release Notes

Published May 28th, 2025 by Cole Docherty

New Features: New Variable for Samsung Users: The {repairWarrantyTermDescription} variable can now be used with the Warranty Term value from GSPN. L = Labour only P = Parts only LP = In warranty OW = Out of warranty This variable can be used in Snippets, Email Templates and in Advanced Repair Stickers. New Variable for Incoming Manifest Users: The i

V4.85.0 - Release Notes

Published August 21st, 2025 by Cole Docherty

New Features: Dark Mode: One of the most requested features from our customers has been implemented. Users can enable Dark Mode in User Settings > Appearance Note for Legacy UI users: Now that dark mode has been released, the legacy Fixably UI will be retired later this year. Users should change to the new UI now. Any users still using the legacy

V4.44.0 - Release Notes

Published October 31st, 2024 by Cole Docherty

New Features: Updated OpenAPI documentation for `invoices` endpoints https://openapi.fixably.com/redoc.html#tag/Invoices/operation/list_invoices https://openapi.fixably.com/redoc.html#tag/Invoices/operation/get_invoice Updates to Existing Features: Batch Edit: Added support for Repair Stickers to the Batch Edit printing options Bug Fixes: GSX In

V4.42.0 - Release Notes

Published October 17th, 2024 by Cole Docherty

New Features: Manifests in Customer Portal Manifests are now visible in the Customer Portal Customers will be able to Create a new Manifest in the Portal in an upcoming update. Cost Estimates API Cost Estimates are now visible using the Fixably API https://openapi.fixably.com/redoc.html#tag/Cost-Estimates Updates to Existing Features: Service Cont

V4.45.0 - Release Notes

Published November 13th, 2024 by Cole Docherty

Upcoming New Features: Roles & Permissions Fixably's new Roles & Permissions feature is a complete overhaul to our access control capabilities. The new feature includes almost 400 available parameters that Admin's can use to customize their user's access to their Fixably tenant. Public documentation will be available in Week 46 Scheduled R

V4.49.0 - Release Notes

Published December 3rd, 2024 by Cole Docherty

New Features: IGSPN Integration: A new shortcut option has been added to the IGSPN Repair Update form Users can now quickly update the IRIS codes for an SO without running the check-out macros. IGSPN Check Out Macro: A new configuration option is now available for the IGSPN Check Out Macro step Unused fields in the macro can now be hidden This also

V4.80.0 - Release Notes

Published July 17th, 2025 by Cole Docherty

New Features: Customer Portal Public Tracking Page To provide a more secure experience for your customers, the Order lookup method in the "Check Order Status" page has been changed. Once the customer enters their Order number, a confirmation email will be sent to the email on the Order with a code. Once the customer enters the code, they can see the

V4.61.0 - Release Notes

Published March 5th, 2025 by Cole Docherty

New Features: Public Facing Order Statuses in the Customer Portal: In System Settings > Order Statuses, a new option has been added to define the Public name of an Order Status. When a customer views details about their Order in the Customer Portal, the Public name is used to display the Order status This is useful if your tenant uses Order statu

V4.84.0 - Release Notes

Published August 14th, 2025 by Cole Docherty

New Features: New Configuration Options: Added a new feature flag where Orders can be released to the customer without parts being dispatched. This is useful for tenants that handle their billing / stock consumption workflows after shipping a device back to a customer. Added a new feature flag where Orders can be modified after being closed. This i

Xero Accounting Integration Summary

Published October 21st, 2025 by Cole Docherty

Summary The purpose of the Xero Accounting integration is to export invoices from Fixably to Xero. Invoices Include: Receipts The primary difference between a receipt and a single invoice is that a receipt has a payment attached to it. As a result, receipt exports also includes payment information. Single Invoices Consolidated Invoices Invoice expor

How can I export Invoices to Xero?

Published October 29th, 2025 by Cole Docherty

There are two options for how invoices can be exported: Option 1: Manually in Invoice list view When the Automatically export invoice information to Xero upon invoice creation setting is disabled: An invoice can be pushed to Xero in the list view through the Xero Menu. The Xero Menu is available in: Side menu/Invoicing/Receipts Side menu/Invoici

V4.72.0 - Release Notes

Published May 28th, 2025 by Cole Docherty

New Features: Fixably API: The consolidated invoice ID can now be selected via API when creating an invoice. Variables: Task Variables can now be used in email templates. Previously, these only worked in Snippets. Stocks: Updates to Customer Specific Stocks: Previously, a Stock could be assigned to a specific customer allowing for specific segrega

V4.46.0 - Release Notes

Published November 13th, 2024 by Cole Docherty

Upcoming New Feature: Roles & Permissions: The public launch of Roles & Permissions has been postponed to November 21, 2024, to allow our team more time to migrate Fixably Enterprise Customers from their UAT to Production environments. Updates to Existing Features: Outgoing Manifests: Updated Printout Layout with better formatting for Tas

Using Roles & Permissions in Fixably

Published November 11th, 2024 by Cole Docherty

Availability Roles & Permissions is available for the following Fixably Plan levels: Enterprise Premium Performance (Legacy Plan) If you are a Fixably Starter or Basic customer and want to use this feature, please reach out to customer.success@fixably.com for information. Public Release Date: November 14, 2024 Enabling Roles & Permissio

V4.74.0 - Release Notes

Published June 5th, 2025 by Cole Docherty

New Features: GSPN Integration: When submitting an Order from GSPN Part Ordering, individual PO_CREATE messages are sent for any selected Orders. Previously, these were sent as one PO_CREATE message. This change will gain some performance and efficiency for high-volume Samsung repair providers. In GSPN Part Ordering, the Stock Keeping reference num

Part Requests Home Page

Published April 30th, 2025 by Cole Docherty

Accessing Part Requests From the Navigation Sidebar, select Stocks and then Part Requests. Page Overview Part Requests has 3 lists: All Parts Available - part requests where all requested order lines have parts available in stock. Partially Available - part requests where at least one requested order line has parts available, but others are missin

V4.78.0 - Release Notes

Published July 3rd, 2025 by Cole Docherty

New Features: Credit Hold Feature: A new Credit Hold feature has been added for Fixably Repair and Depot customers. Documentation will be posted to kb.fixably.com later this week. Batch Edit: Added support for Order Tags to Batch Edit Users can now add or replace Order Tags in bulk across multiple Orders Updates to Existing Features: GSX Integr

Handling a Part Request when only some items are in Stock

Published May 1st, 2025 by Cole Docherty

Occasionally, you may receive a Part Request where not all items are available. Under the Partially Available tab, select the Part Request you wish to action and click the Assign button. If you would like to allocate some of the parts to this Order, select them and then click the Mark Allocated button. Once the parts have been allocated, the Part S

V4.79.0 - Release Notes

Published July 10th, 2025 by Cole Docherty

New Features: IGSPN Integration: Added a new macro step to create a SAW This macro is designed to be used as an automated step to make common workflows faster to execute. Translations: Added system translation for the Czech language. Updates to Existing Features: Custom Pricing Options: Added a new option to modify the price via a margin % calcul

Part Requests Detailed Overview

Published April 30th, 2025 by Cole Docherty

Feature Overview Part Requests is designed for Fixably Depot customers with separate Inventory Control and Repair teams. The feature creates a managed workflow for Technicians to request the parts they need for a Repair. Once a request is submitted, the Parts team has a new dashboard and module to manage and prioritize the requests. How does the w

V4.69.0 - Release Notes

Published April 29th, 2025 by Cole Docherty

New Features: Cost Estimate with Options: Added a new configuration option to System Settings > Cost Estimates Admins can now decide that a Deposit (rather than an Invoice) is created when the customer responds to a cost estimate. This setting supports a few specific use cases: Some businesses only want 1 financial document to go to their account

V4.39.0 - Release Notes

Published September 25th, 2024 by Cole Docherty

New Features: GSX API Version 6 Public Release All production tenants have been updated to GSX API V6 Added support for new Service Non-Repair subtypes. CDM | Customer Declined - Cost CDP | Customer Declined - Part Unavailable CDT | Customer Declined - Time CSL | Country of Service Limitation FSL | Forward to Service Location ROT | Resolved - Other

V4.59.0 - Release Notes

Published February 20th, 2025 by Cole Docherty

Updates to Existing Features: Outgoing Manifests: Users can now search in Processed Outgoing Manifests by the Customer's first and last name. IGSPN Integration: Added a new configuration option for Depot users where data can be saved in the SO Create Macro step without sending it to GSPN. This improves the workflow for tenants where IQC may fill in

V4.50.0 - Release Notes

Published December 12th, 2024 by Cole Docherty

Important Update: Changes to Language Translations: This update includes some important updates to how language translations work in Fixably, aimed at enhancing the accuracy and consistency of our translations. Key Changes: Effective December 12, 2024: You will only see translations for areas in Fixably where we do not currently have an existing tra

Using Outgoing Manifests in Fixably

Published November 7th, 2024 by Cole Docherty

Using Manifests From the Navigation Sidebar, click Manifests and then Outgoing . You'll see a list of Manifests that that can have Orders assigned to them. Click on any of the Pending Manifests to expand the details. Creating a Manifest From Outgoing Manifests, click the New Manifest button. Fill out the Manifest creation form. Manifest Number:

V4.81.0 - Release Notes

Published July 24th, 2025 by Cole Docherty

New Features: GSX Integration: Integration and User settings have been added for API v7. Please note that development work on this update is in progress, but you may see some options appear in your tenant settings. These can be disregarded for now. Acceptance testing is scheduled in late August 2025. We aim to automatically update all tenants to t

Submitting a Part Request

Published April 30th, 2025 by Cole Docherty

Submitting a Part Request from the Order View From an Open Order, add a Part. Make sure to select the appropriate Stock. A new Order Line will be created in Draft status. Repeat this process for any additional parts. When you are ready to submit your Part Request, select the Parts and click Confirm Parts. The Order Line status will update: If the

Handling a Part Request when all items are in Stock

Published April 30th, 2025 by Cole Docherty

Handling a Part Request when all items are in Stock Under the All Parts Available tab, select the Part Request you wish to action and click the Assign button. The request will automatically be assigned to you (under the Owner column). It will also open to display the parts that are needed. Once you have physically collected the parts, select them

V4.51.0 - Release Notes

Published January 9th, 2025 by Cole Docherty

New Features: Fixably API: Manifest Tasks are now visible via the Fixably API. https://openapi.fixably.com/#tag/Manifests/operation/ListManifestTasks https://openapi.fixably.com/#tag/Manifests/operation/GetManifestTask https://openapi.fixably.com/#tag/Manifests/operation/UpdateManifestTask Additional functionality to create and set new Manifest Task